People not shopping around under the pension freedoms, reveals Citizens Advice
Dydd Iau, 9 Mehefin 2016
People putting themselves at risk by debt decisions
Dydd Mercher, 8 Mehefin 2016
People are placing themselves at greater risk of losing their home, visits from bailiffs and even prison by paying off consumer credit debts before other priority debts, warns Citizens Advice.
Extra Energy records worst ever score in complaints league table
Dydd Gwener, 3 Mehefin 2016
Extra Energy has delivered the worst performance for its handling of customer complaints, according to Citizens Advice’s latest energy supplier league table which measures how effectively customer complaints are dealt with by energy companies.
1% cap on pension exit charges too high, says Citizens Advice
Dydd Iau, 26 Mai 2016
Citizens Advice has today said a ban on excessive exit fees for new pensions is welcome but that a 1% cap on current pensions could mean many still face high charges to access their retirement savings.
Response to National Audit Office report on HMRC
Dydd Mercher, 25 Mai 2016
Citizens Advice has today said that people left waiting on the phone to speak to Her Majesty’s Revenue & Customs (HMRC) are in some cases at risk of getting into debt because of the cost of the call or the wait means they miss tax deadlines.
Citizens Advice response to announced investigation into police handling of domestic abuse
Dydd Mawrth, 17 Mai 2016
The Home Secretary Theresa May has today announced that police forces across the UK will be investigated over their handling of domestic abuse cases.
CMA maximum charge on unarranged overdrafts good news for consumers
Dydd Mawrth, 17 Mai 2016
Citizens Advice has responded to a Competition and Markets Authority (CMA) recommendation for a monthly limit on unauthorised overdraft charges.
Millions are missing out on the financial security of a pension
Dydd Sadwrn, 14 Mai 2016
People on low incomes and self-employed workers should be encouraged to save for their retirement, says Citizens Advice.
Unscrupulous claims firms ‘preyed’ on PPI victims
Dydd Gwener, 13 Mai 2016
Citizens advice responds to a Public Accounts Committee report today showing claims management companies charged victims of the PPI scandal £5 billion.
ASA right to clampdown on misleading broadband ads, says Citizens Advice
Dydd Mawrth, 3 Mai 2016
Citizens Advice has welcomed an announcement by the Advertising Standards Authority (ASA) that it will clampdown on misleading broadband advertisements.
25% rise in people reporting pregnancy and maternity discrimination to Citizens Advice
Dydd Sul, 1 Mai 2016
Citizens Advice is warning of a growing problem with new and expectant mums being treated unfairly at work.
Scottish Power failed customers
Dydd Mawrth, 26 Ebrill 2016
Today Ofgem, the energy industry regulator, announced the results of its investigations into Scottish Power and found the firm’s billing, complaint resolution and call handling to be inadequate. As a result the energy company will pay out £18 million.
Citizens Advice welcomes two new trustees
Dydd Mawrth, 26 Ebrill 2016
Ashok Vaswani and Rolande Anderson have joined the trustee board at Citizens Advice.
PIP ‘still causing misery’ for thousands, says Citizens Advice
Dydd Sul, 24 Ebrill 2016
Over 500 people a day have turned to Citizens Advice for help with Personal Independence Payments since the start of 2016, the charity reveals.
Women and parents driving growth in part time self-employment
Dydd Mercher, 20 Ebrill 2016
The number of self-employed people working part-time hours has risen by over a third since 2010 to 1.35m, outstripping growth in all other types of employment, finds Citizens Advice.
Mobile customers paying over double what they need to
Dydd Gwener, 1 Ebrill 2016
Mobile phone firms are selling customers contracts which cost on average 130 per cent more than they need to, a new report from Citizens Advice reveals.
Companies failing people applying for health and disability benefits says Citizens Advice
Dydd Iau, 31 Mawrth 2016
People who are disabled or living with a long term health condition are being failed by the private companies assessing their benefit needs, says Citizens Advice.
Consumers missing pension scam warning signs, reveals Citizens Advice
Dydd Mercher, 30 Mawrth 2016
A new report from Citizens Advice, ‘Too good to be true’, reveals a mismatch between people’s confidence in spotting a scam and their ability to do so. Three in four (76%) said they are confident they can identify a pension scam but just 12% were actually able to do so when a scam was presented to them.
Citizens Advice response to Budget 2016
Dydd Mercher, 16 Mawrth 2016
In its response to the Budget 2016 Citizens Advice highlights how it deals with 287,000 issues around Personal Independent Payments a year and the importance of more investment in frontline money and debt advice services.
Millions of people will benefit from money advice at key times in their lives
Dydd Llun, 14 Mawrth 2016
Millions of people will benefit from money advice at key times in their lives