Dydd Iau, 27 Hydref 2016
Co-operative Energy has agreed to pay £1.8 million to its customers because it let them down in resolving complaints, call handling and billing processes.
Dydd Mercher, 26 Hydref 2016
Citizens Advice has today responded to news that MPs have launched an inquiry into pay and working conditions in the UK to reflect growing concerns about the rise of casual employment, agency work and the informal gig economy.
Dydd Mercher, 26 Hydref 2016
Today Ofcom has fined telecoms firm Vodafone £4.6m after carrying out 2 investigations which uncovered mis-selling, inaccurate billing and poor complaints handling.
Dydd Mawrth, 25 Hydref 2016
The energy regulator Ofgem has today announced changes to the Priority Services Register (PSR). More people will be eligible for help under the scheme, including customers with mental health problems and people with injuries.
Dydd Mawrth, 25 Hydref 2016
Three quarters of a million private renters are stuck in the coldest and draughtiest homes, new Citizens Advice analysis reveals.
Dydd Mawrth, 18 Hydref 2016
Children and victims of domestic abuse giving evidence as witnesses in court are among those who will now be able to get support before, during, and after a trial, Citizens Advice reveals today.
Dydd Gwener, 14 Hydref 2016
The energy industry has launched a new set of principles to help protect prepayment customers.
Dydd Sadwrn, 8 Hydref 2016
Dydd Mercher, 5 Hydref 2016
Citizens Advice has welcomed the Prime Minister’s focus on changes which can make a real difference to struggling households.
Dydd Mawrth, 4 Hydref 2016
Citizens Advice responds to the Secretary of State for Work and Pensions Damian Green speech and the announcement of a joint green paper with the Department of Health.
Dydd Sul, 2 Hydref 2016
Theresa May has announced a new review into worker’s rights which could include new laws for self employed and temporary workers. Chancellor Philip Hammond has also called on businesses to build trust with consumers.
Dydd Sadwrn, 1 Hydref 2016
As the BBC reports that some suppliers are not offering their customers the best deals, Citizens Advice says suppliers must do more to help customers
Dydd Sadwrn, 1 Hydref 2016
The Secretary of State for Work and Pensions, Damian Green, has announced that people with long-term health problems claiming Employment and Support Allowance benefit (ESA) will no longer face repeated medical assessments.
Dydd Iau, 29 Medi 2016
As the Resolution Foundation publishes a new report finding that the incomes of ‘just managing’ families are lower than they were over a decade ago, Citizens Advice says a lack of job security and failing consumer markets are adding more financial strain on working families.
Dydd Iau, 29 Medi 2016
The Competitions and Markets Authority (CMA) has today launched a market study into price comparison websites to see how they are working for consumers.
Dydd Mawrth, 27 Medi 2016
More and more people are struggling with debts for guarantor loans and rent to own credit products, Citizens Advice reveals today.
Dydd Gwener, 23 Medi 2016
Key government attempts to improve household finances such as increasing the income tax threshold and raising wages are being undermined by companies who let down consumers and rip people off, according to a major new report.
Dydd Iau, 22 Medi 2016
Citizens Advice responds to E.ON being fined for customer service failings.
Dydd Iau, 22 Medi 2016
Dydd Mercher, 21 Medi 2016
Council tax arrears is now the largest debt issue seen by the Citizens Advice network in Wales representing 13 per cent of all debt issues.
