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Citizens Advice response to Ofgem’s proposed safeguard tariff

Dydd Llun, 3 Gorffennaf 2017

Shoppers swindled after buying ‘phantom goods’

Dydd Gwener, 30 Mehefin 2017

More and more people are being caught out by ‘phantom goods’ scams costing them an average of £1,100, Citizens Advice says.

Citizens Advice highlights problems with high cost credit as consumer borrowing increases

Dydd Iau, 29 Mehefin 2017

Today, the Bank of England’s latest money and credit statistics show consumer credit increased by 10.3% in the year to May, to £199.7 billion.

Extra Energy bottom of customer service rating again

Dydd Iau, 22 Mehefin 2017

Citizens Advice responds to Queen’s Speech 2017

Dydd Mercher, 21 Mehefin 2017

Two thirds of online shoppers suffer problems with parcel delivery

Dydd Gwener, 16 Mehefin 2017

Two in three people (69%) who shop online have had parcels lost, damaged or turn up late in the last year, according to new research by Citizens Advice.

Citizens Advice responds to CMA care home investigation update

Dydd Mercher, 14 Mehefin 2017

Citizens Advice has welcomed the initial findings from the Competition and Markets Authority (CMA) investigation into the care homes market and called for stronger consumer protections to be considered where existing rules are not providing the right cover.

10 things employers say to mislead workers about their rights

Dydd Mercher, 14 Mehefin 2017

Asking people to go self-employed to keep their jobs, telling agency staff they don’t get sick pay and suggesting pregnant staff cut their hours are among the things some employers say to try and find ways around workers’ rights, Citizens Advice can reveal.

Half of people on zero hours contracts think they’re not entitled to paid holiday, says Citizens Advice

Dydd Llun, 8 Mai 2017

Half of people on zero hours contracts, and two in five people on temporary contracts wrongly believe they are not entitled to paid holidays, Citizens Advice reveals.

Citizens Advice calls for money advice to be offered at key life moments as consumer borrowing rises

Dydd Iau, 4 Mai 2017

As the Bank of England’s latest money and credit statistics show an increase in consumer debts such as credit cards and loans, Citizens Advice is calling on the next government to make sure people can get the right support to manage their finances, particularly at key stages of their lives such as buying a home or having a baby.

Mobile phone bill limit puts power back in hands of consumers, says Citizens Advice

Dydd Iau, 27 Ebrill 2017

Mobile phone providers in the UK will have to offer their customers the opportunity to set a limit on their monthly bill, following a new law passed by Parliament today.

EDF Energy’s price rise yet another blow for loyal customers, says Citizens Advice

Dydd Mercher, 12 Ebrill 2017

Citizens Advice has responded to EDF Energy announcing that it will raise the price of its standard variable dual fuel tariff by 7.2% (£78) in June.

Broadband prices rise by an average 43% when fixed term deals end

Dydd Llun, 10 Ebrill 2017

People on the cheapest basic broadband deals are hit with an average price rise of £113 a year once their deal ends - with many unaware they face an increase in cost, finds Citizens Advice.

Mandatory back-bill deadline important to protect customers from shock bills, says Citizens Advice

Dydd Llun, 3 Ebrill 2017

New rules, proposed by Ofgem today, to put a 12 month time limit on energy back bills will help protect consumers, says Citizens Advice.

Extra Energy remains in bottom place for small business complaints handling

Dydd Gwener, 31 Mawrth 2017

Citizens Advice publishes latest energy complaints league table for small business customers.

Citizens Advice responds to the second independent review of PIP

Dydd Iau, 30 Mawrth 2017

Citizens Advice has called on the government to improve the quality and accuracy of the application and assessment process for Personal Independence Payments (PIP), as well as the system which allows people to submit additional evidence as part of their claim.