Citizens Advice calls for ‘genuine’ yellow card system for benefit sanctions
Dydd Iau, 22 Hydref 2015
Citizens Advice has called for a genuine yellow card system to be introduced for benefit claimants facing a sanction.
Not switching bank account “hitting people’s pockets”
Dydd Iau, 22 Hydref 2015
Banks must make it easier for people to compare current accounts, says Citizens Advice.
Citizens Advice calls for £50 cap on pension exit charges
Dydd Mercher, 21 Hydref 2015
Pension exit charges should be capped at £50 and only permitted where providers face genuine administrative costs of exit or transfer, says Citizens Advice.
Over a third of people could have benefited from money advice when going through a divorce or separation
Dydd Iau, 15 Hydref 2015
Millions of people could have benefited from money advice at key times of their lives such as when they have a baby, buy a house, get divorced or fall ill in order to avoid financial problems in the future, finds a new report from Citizens Advice.
Financial Advice Markets Review must establish full extent of advice gaps
Dydd Llun, 12 Hydref 2015
Access to the right money advice, support or guidance can be crucial to people securing their financial future, says Citizens Advice.
Citizens Advice asked to help solve energy industry problems
Dydd Llun, 5 Hydref 2015
Energy Secretary Amber Rudd today announced Citizens Advice and Ofgem will work together to help strengthen the role of the Energy Ombudsman.
Customers still counting cost of PPI scandal
Dydd Gwener, 2 Hydref 2015
Citizens Advice has responded to a Financial Conduct Authority (FCA) announcement that it will consult on a possible 2018 deadline for PPI compensation claims.
Pension tax relief system is ‘working against’ self-employed and low earners, says Citizens Advice
Dydd Mawrth, 29 Medi 2015
Just 2.2% of pensions tax relief goes to the self-employed despite them making-up 15% of the workforce, reveals Citizens Advice. The new figure is an analysis of the ONS Personal Pensions Statistics which features in the charity’s response to the Government’s consultation on pensions tax relief.
Nearly 20 times as many complaints about worst energy supplier
Dydd Sul, 27 Medi 2015
Consumers have made nearly 20 times as many complaints about the worst energy companies as they have about the best performing suppliers, according to new data from Citizens Advice.
Soaring debts trapping young generation in financial difficulty
Dydd Mercher, 23 Medi 2015
The number of issues young people have come to the nation’s leading debt charity with have soared by more than a fifth in the last year, a new report shows.
Local post offices urged to iron out inconsistencies
Dydd Llun, 21 Medi 2015
New local post offices being rolled out across the UK need to correct a number of problems, a report from consumer champion Citizens Advice has said.
New police guidance could “transform police response to domestic abuse”
Dydd Llun, 21 Medi 2015
Citizens Advice has today said that having those providing public services trained to recognise domestic abuse, including coercive control, can help victims get much-needed support. The national charity welcomes new guidance from the Royal College of Policing to help police officers identify patterns of domestic abuse.
Sir David Varney appointed as new Citizens Advice Chair
Dydd Gwener, 11 Medi 2015
Sir David Varney has been appointed as the new Chair of Citizens Advice at the charity's Annual General meeting on Tuesday 8th September.
Banks ‘paying the price’ for PPI scandal
Dydd Iau, 10 Medi 2015
Thousands of people ripped off by the PPI scandal continue to seek help from Citizens Advice – 10 years after the charity launched a super-complaint against it.
Citizens Advice urges people with money worries to start preparing for a rate rise
Dydd Iau, 10 Medi 2015
As the Monetary Policy Committee reveals interest rates will stay at 0.5%, Citizens Advice highlights how people in financial trouble will find it more difficult to cope with a future rate rise.
Thousands turn to Twitter to complain about HMRC phone lines
Dydd Mawrth, 8 Medi 2015
Frustrated callers tweeted HMRC over 11,500 times in the last 12 months to complain about long phone line queues.
Pensions guidance prompts people to do more to manage their finances
Dydd Llun, 7 Medi 2015
One in four people seeking guidance on their pensions are also asking for help on other issues such as help managing money, benefits and debt, new evidence from Citizens Advice reveals.
Rogue traders are “exploiting the problems they claim to solve”
Dydd Sadwrn, 5 Medi 2015
Increasing numbers of people are having problems with companies cold calling them to offer services that are supposed to block cold calls, Citizens Advice reveals. People have complained of aggressive selling, faulty goods and being unable to cancel contracts after being contacted by companies claiming to offer cold call blocking devices.
1 million mortgage holders have no plan on how to repay
Dydd Gwener, 4 Medi 2015
Around a million people could have their homes repossessed because they have no way of paying off their interest-only mortgages, Citizens Advice has warned.
Second hand cars and mobile phones biggest consumer problems
Dydd Mawrth, 1 Medi 2015
Second-hand cars from independent dealers and mobile phones are the most common issues consumers complained about in the last twelve months, Citizens Advice finds.