We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
Dydd Gwener, 28 Mehefin 2019
We commissioned CAG Consultants, in association with Dr Timur Yusunov and Professor Jacopo Torriti to carry out some foundational research in to Core Capacity. This research informs Ofgem’s Access and Forward Looking Charges Significant Code Review.
Dydd Iau, 20 Mehefin 2019
A review of the consumer impact of recent energy supplier failures
Dydd Mawrth, 18 Mehefin 2019
Independent energy networks can compete with the main distribution networks to build new connections and manage new electricity and gas networks within the geographical areas covered by the distribution networks. Their numbers are increasing, but competition in the area has not necessarily lowered prices for many domestic energy customers, and there is limited evidence on how they perform on customer service. We would like Ofgem to do more to assess how well competition is working in the area, and we would also like to see Independent networks explore how they can improve their engagement with domestic and small business customers and do more to increase their level of transparency and reporting on how they deliver for their customers.
Dydd Mawrth, 11 Mehefin 2019
New research finds drivers are willing to use smart charging for electric vehicles but offers need to be designed around their needs.
Dydd Mercher, 22 Mai 2019
New Citizens Advice research finds that people in vulnerable circumstances who fall behind on their bills can struggle to get the right support from energy suppliers. We’re calling on Ofgem to set an ambitious vision in its upcoming Vulnerability Strategy.
Dydd Gwener, 10 Mai 2019
Citizens Advice wanted to know what people understand of heat as a service and where they might need further support
Dydd Mawrth, 7 Mai 2019
Energy networks should not pocket compensation that is due to customers. Our research released today shows energy customers have missed out on over £5 million in compensation. We want Ofgem to ensure that in future as much of this as possible is returned to customers.
Dydd Mercher, 1 Mai 2019
At this one-day conference Citizens Advice took a closer look at technology, policy and regulation to help shape thinking across the sector. Here are a selection of slides and speeches from the conference, alongside further information and materials related to the themes of the day.
Dydd Mawrth, 16 Ebrill 2019
We’ve been looking at the customer journey as people buy, use and experience problems with technologies as part of our Future Energy Consumers work
Dydd Llun, 28 Ionawr 2019
New research from Citizens Advice shows that electric vehicle drivers face difficulties choosing tariffs
Dydd Mawrth, 11 Rhagfyr 2018
A collection of individually authored essays on how RIIO-2 can deliver improved support for people in vulnerable circumstances
Dydd Sadwrn, 27 Hydref 2018
Citizens Advice energy supplier rating is being expanded to include suppliers with over 25,000 meter points
Dydd Gwener, 26 Hydref 2018
This good practice guide is based on our experience of supporting micro businesses in debt to their energy supplier. Through our advice and case handling roles, we have been able to identify positive policies and practices from some energy suppliers. We hope that these recommendations will help suppliers treat their small business customers fairly and negotiate sustainable debt repayment arrangements.
Dydd Gwener, 26 Hydref 2018
This research, jointly funded by Ofgem and Citizens Advice, highlights ongoing challenges for Micro and Small business consumers in the energy market.
Dydd Iau, 13 Medi 2018
As technology evolves, we want to know how consumers feel about smart homes, data sharing and what consumer protections they expect.
Dydd Llun, 8 Hydref 2018
Citizens Advice commissioned Future Thinking to research consumer experiences of heat networks. Focus groups were held at 4 heat network sites around the UK.
Dydd Gwener, 21 Medi 2018
The experiences of legacy time of use tariff customers should inform how industry shapes the time of use tariffs of tomorrow.
Dydd Mawrth, 7 Awst 2018
This report explore consumer experiences of the community energy, as part of our Future Energy Consumers workstream.
Dydd Mawrth, 31 Gorffennaf 2018
We want to increase the coverage of the rating as soon as possible to meet the needs of consumers in a market where the number of suppliers is growing rapidly.
Dydd Mawrth, 17 Gorffennaf 2018
We commissioned research into the day to day experiences consumers have with their smart meter or with the rollout so far.
