Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.

As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Home truths: The challenge and experience of making home energy improvements

Dydd Iau, 25 Mawrth 2021

Citizens Advice report looking at 3 years of contacts to our Consumer Service from people who need help installing low carbon technologies

Innovation in the tariff market: Discussion paper on how new tariffs can work better for people

Dydd Llun, 8 Mawrth 2021

We consider the implications of new tariffs for consumers

Good practice guide: Making sure heat network consumers get the right support and information

Dydd Llun, 1 Mawrth 2021

Citizens Advice good practice guide looking at the support and information available to heat network consumers

Good practice guide: Supporting people in energy debt

Dydd Mercher, 27 Ionawr 2021

Good practice guide for energy and heat network suppliers

RIIO-2 price control Enhanced Engagement process: Recommendations to Ofgem and energy network Customer Engagement Groups and User Groups

Dydd Mercher, 27 Ionawr 2021

Our report provides reflections and recommendations to Ofgem and the challenge groups on the RIIO-2 Enhanced Engagement process.

Bringing heat networks up to standard: How heat networks can start delivering better customer service outcomes

Dydd Gwener, 15 Ionawr 2021

Citizens Advice report looking at how heat network suppliers can improve the information and support provided on their websites and telephone lines

Recovery or Ruin? The role of accessible support in helping energy consumers through the crisis

Dydd Mercher, 16 Rhagfyr 2020

Citizens Advice is calling for energy suppliers, Ofgem and the government to maintain and expand support and customer service measures during these difficult times.

Future Energy Consumers: Views from our digital series

Dydd Llun, 16 Tachwedd 2020

This report gives detail on the discussions at a series of digital workshops about our vision for a future energy market.

Getting support to those who need it: How to improve consumer support in essential services

Dydd Iau, 15 Hydref 2020

The COVID-19 crisis has led to an unprecedented fall in household incomes. We need more effective mechanisms to help essential service providers to get support to people who need it, particularly those in vulnerable situations.

Lessons for net zero: What past energy efficiency and low carbon home improvement schemes tell us

Dydd Mawrth, 13 Hydref 2020

New energy efficiency and low carbon schemes must learn from, and build on, the lessons from past policies, to inform, protect and support consumers

Taking the temperature: consumer choice and low carbon heating

Dydd Gwener, 14 Awst 2020

Citizens Advice report looking at how consumers feel about choosing low carbon heating systems for their home.

Meeting net zero - Options for network company highly anticipatory investments in a post-COVID-19 environment

Dydd Mercher, 5 Awst 2020

Our report ‘Meeting net zero’ looks at the options for network companies when considering highly anticipatory investments.

Understanding High and Low Electricity usage

Dydd Iau, 30 Gorffennaf 2020

We commissioned researchers Traverse to speak to a range of households to understand how they use energy in their homes.

Citizens Advice Consumer Annual Report 2019-20

Dydd Llun, 20 Gorffennaf 2020

Citizens Advice Consumer Work Plan 2020/21

Dydd Llun, 6 Gorffennaf 2020

This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2020/21.