Call for evidence: Energy innovation policy
Dydd Iau, 28 Mai 2015
Call for Evidence: Energy Innovation Policy
Energy policy research
We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
Energy tariff options for consumers in vulnerable situations
Dydd Iau, 28 Mai 2015
Report on energy tariff options for consumers in vulnerable situations
Closer to home
Dydd Iau, 28 Mai 2015
Developing a framework for greater locally led delivery of energy efficiency and fuel poverty services
Committee on Climate Change 5th Carbon Budget consultation
Dydd Iau, 21 Mai 2015
Citizens Advice response to Committee on Climate Change 5th Carbon Budget consultation
Non-domestic supplier complaint handling performance consultation
Dydd Mawrth, 19 Mai 2015
Non-domestic energy supplier complaint handling performance information consultation.
Clear connections
Dydd Iau, 14 Mai 2015
Improving the energy customer journey on sources of advice and redress
consumer impacts from Low Carbon Networks Fund projects
Dydd Iau, 19 Mawrth 2015
Delivering energy and fuel at local level
Dydd Mawrth, 3 Mawrth 2015
We commissioned the Association for the Conservation of Energy (ACE), the Centre for Sustainable Energy (CSE), CAG Consultants and Dr Joanne Wade to carry out a programme of participative research to investigate models for delivering energy and fuel poverty services at the local level.
Taking control
Dydd Iau, 23 Hydref 2014
As geopolitical tensions rise, the energy market comes under investigation, and uptake of insulation measures plummets, Citizens Advice wants to understand why energy bills remain out of consumers’ control, and how barriers can be addressed.
Smart meters for SMEs
Dydd Mercher, 1 Hydref 2014
Citizens Advice supports the rollout of smart meters to small and medium enterprises (SMEs) and micro-businesses.
Topping up or dropping out
Dydd Mercher, 1 Hydref 2014
To better understand how and why prepayment meter (PPM) users self-disconnect, Citizens Advice and Citizens Advice Scotland have carried out comprehensive research, the findings of which can be found in our report.
Developing an Extra Help Scheme for vulnerable smart meter customers
Dydd Gwener, 26 Medi 2014
Citizens Advice is concerned that consumers in vulnerable situations could miss out on the potential benefits of the £11 billion smart meter rollout, which they will be helping to fund through their energy bills. We want all consumers to have affordable, accessible and safe energy services, and government and industry need to address the particular risks faced by consumers in vulnerable circumstances.
Take a walk on the demand side
Dydd Iau, 28 Awst 2014
Making electricity demand side response work for domestic and small business consumers
Raising standards cutting bills
Dydd Llun, 16 Mehefin 2014
Citizens Advice's costed proposal to end fuel poverty through higher standards and fairer funding
Household Consumer Perceptions of the Energy Market: Ethnically minoritised communities sample
Dydd Llun, 1 Mawrth 2021
This report looks at the experiences of customers from an ethnically minoritised background, when interacting with the energy market.