Consumer Education resource topics
Consumer education resource topics
Under each topic heading you will find basic fact sheets, resource packs which contain tutor notes and participant handouts.
Doorstep Crime
Factsheets
What is doorstep crime? [ 70 kb]
What is distraction burglary? [ 69 kb]
Steps to take to reduce doorstep crime [ 72 kb]
Tips for avoiding becoming a victim of doorstep crime [ 68 kb]
How to report doorstep crime [ 65 kb]
Resource Packs
Basic Reducing the risk of doorstep crime [ 390 kb] - How to recognise rogue traders or bogus callers and who can help
Video resources
The video clips provide information to raise awareness and how to get help. London Trading Standards have produced and shared the videos (although produced by London TS they are suitable for different geographical areas.)
Rogue traders and doorstep crime
Poster resources
The posters have been produced by the Consumer Empowerment Alliance (Citizens Advice is a stakeholder.) They are available in English and Welsh.
Online Marketplaces
Fact sheets
What is an online market place [ 92 kb]
Shopping rights on an online marketplace [ 95 kb]
Recognising scams in online marketplaces [ 94 kb]
Dealing with online marketplace disputes [ 94 kb]
Resource packs
Basic Online Marketplace trainer pack [ 420 kb] - Understanding how online marketplaces operate and what you need to know to make an informed choice. This pack has been produced for National Consumer Week.
Contracts
Fact sheets
If something is advertised at the wrong price [ 94 kb]
If a company stops trading or goes out of business [ 52 kb]
Cancelling something bought on hire purchase [ 51 kb]
Cancelling a service you have arranged [ 94 kb]
Changing your mind about something you have bought [ 52 kb]
Claim compensation if an item or product causes damage [ 93 kb]
Claim using a warranty or guarantee [ 92 kb]
If you think you have bought fake or stolen items [ 96 kb]
Gym memberships and cancellations [ 94 kb]
If something you've ordered hasn't arrived [ 96 kb]
Pressured or misled into buying something you didn’t want [ 96 kb]
Returning faulty goods [ 94 kb]
If you’re not happy with a service [ 96 kb]
How to Citizens Advice template letters when dealing with a consumer problem [ 92 kb]
Resource packs
Basic Contracts trainer pack [ 300 kb] - Raising awareness of different consumer contracts and what you should know before signing up
Basic Contracts handout [ 63 kb]
Advanced contracts trainer pack [ 360 kb] - Understanding different types of contracts and what is involved when signing up to a consumer contract.
Cars
Fact sheets
Getting help from a motor trade [ 60 kb]
Problem with a repair [ 92 kb]
Resource packs
Basic Cars trainer pack - Buying a car [ 290 kb]
Raising awareness of finding out information about the car and its costs before you buy
Basic Cars pack handout [ 95 kb]
Advanced trainer Cars pack - Dealing with car traders [ 360 kb]
Understanding car terminology, how to find an approved trader and how to deal with problems that may occur