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Wonga not only firm ‘guilty’ of lack of checks for loans

Dydd Iau, 2 Hydref 2014

Not checking if people can afford loans is a widespread problem in the payday loan industry, says Citizens Advice. Today, Wonga has been ordered to write-off the loans of 330,000 people because they did not properly establish if they could repay.

Suppliers risk treating customer complaints with disdain

Dydd Iau, 25 Medi 2014

Citizens Advice has said suppliers risk customers thinking their complaints are treated with disdain as new research from Ofgem finds that half of people who complained about their energy supplier were unhappy with how their complaint was resolved.

iPhone people’s first choice for accessing online advice

Dydd Iau, 18 Medi 2014

Basic rights at work, help with your rent and bankruptcy are some of the top issues iPhone users seek online help with, Citizens Advice has revealed today as the latest version of Apple’s smartphone hits UK shops.

Stagnant wages are the price of falling unemployment

Dydd Mercher, 17 Medi 2014

Citizens Advice has warned that whilst a further fall in unemployment is good news, working people people are paying the price with falling wages. New figures released today by the Office for National Statistics show that although unemployment and inflation have both dropped, working households might not feel the benefit as wages hit a two year low. The charity has called for more support for childcare costs for low income families to make sure that work always pays.

Housing cost “cliff edge” with 3 in 5 worried about household bills

Dydd Mercher, 27 Awst 2014

Citizens Advice today warns that competing bills mean that half of households will have to cut spending this year. The charity has said that expected rises in interest rates will need to be “slow and steady” to help families meet housing costs. Housing charity Shelter has released figures today showing as many as 3 million working parents in England are cutting back on food spending to pay for their rent or mortgage.