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Advice Service Supervisor

Position: Advice Service Supervisor

Location: Primary site based in Belle Vale but operating from various locations around Liverpool

Closing date: 24 May 2024

Role details

Job title:
Advice Service Supervisor

Location:
Primary site based in Belle Vale but operating from various locations around Liverpool

Salary:
£29,214

Salary pro rata:
No

Hours per week:
35

Type of contract:
Permanent

Closing date for applications:
24/05/2024

Closing time:
09:00

Interview date:
29/05/2024

Link to job pack for application and more information:

https://www.citizensadviceliverpool.org.uk/job-vacancies

The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis.

There are 3 main areas: ensuring quality by

  • actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified providing support
  • actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback challenging appropriately
  • adapting the level of support to individual competence and need, and taking account of the team as a whole managing the practicalities
  • overseeing and managing all practical issues relating to the session
  • allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.