30 November 2023
New research by Citizens Advice finds more than one in four UK adults (28% - the equivalent of 15.1 million people) say they’re likely to use Buy Now Pay Later (BNPL) to help with festive spending.
16 November 2023
Citizens Advice Parcels League Table shows a substandard performance by all major parcel firms
02 November 2023
Citizens Advice responds to the FCA's announcement on securing changes to potentially unfair and unclear contract terms for unregulated BNPL firms.
12 October 2023
Citizens Advice responds to the the latest Ofgem energy debt figure
20 September 2023
Citizens Advice says the latest government announcement on Net Zero will harm renters
14 September 2023
One in four people in the UK (27%) are currently behind on at least one bill with Citizens Advice warning the situation only looks set to deteriorate in the coming months.
13 September 2023
Citizens Advice says the harm caused by the prepayment meter scandal must never be allowed to be repeated
24 August 2023
Record numbers of people with energy debts are seeking before winter has even begun - and the size of the debts people face is rising.
15 August 2023
Disabled people are missing out on an estimated £24 million every month because of delays to Personal Independent Payment reviews
24 July 2023
Increasing numbers of mortgage holders are unable to make ends meet as their essential costs soar and interest rate rises start to bite.
11 July 2023
Deceptive online retail tactics lead to 8.5 million people buying something they didn’t want, need or came to regret.
30 June 2023
Almost one in three of us (15.7 million people) were hit by post delays in the last month, according to new research for Citizens Advice that shows how post delays continue to plague consumers.
26 June 2023
The charity says this is welcome news for consumers, with the price cap on second class letters ensuring basic post products remain affordable.
02 June 2023
Citizens Advice responds to the Financial Conduct Authority's announcement on a ban on debt packagers from receiving referral fees.
25 May 2023
More support needed despite falling energy bills, says Citizens Advice
25 May 2023
Parcel delivery scams are by far the most common scam faced by the public so far this year. That’s according to new research from Citizens Advice released today as part of its Scams Awareness campaign.
18 May 2023
As many as one million people cut off their broadband in the last year as the cost-of-living crisis left them unable to afford internet access, according to new research from Citizens Advice.
15 May 2023
Citizens Advice says Ofcom must take strong enforcement action, including possible fines. Anything less risks sending a message that continually letting customers down is okay.
