Our Consumer research

Beyond good practice guides: Improving support with essential services for people with mental health problems

24 May 2018

Exit Fees: An analysis of the cost of leaving fixed telecoms contracts

27 March 2018

The cost of loyalty: exploring how long-standing customers pay more for essential services

1 February 2018

Access denied: The case for stronger action to protect telecoms consumers

26 January 2018

Out of Luck - An exploration of the causes and impacts of problem gambling

23 January 2018

Consultation: Citizens Advice consumer work plan 2018/19

19 December 2017

The insurance loyalty penalty: unfair pricing in the home insurance market

24 November 2017

Changing the story on scams

3 August 2017

Exploring the loyalty penalty in the mortgage market

27 July 2017

Consumer advocacy: what we did in 2016/17

30 June 2017

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