Response to Ofgem’s open letter to launch a project to protect consumers from back billing
Dydd Gwener, 5 Mai 2017
Citizens Advice strongly support Ofgem’s decision to launch a project to examine the regulatory framework governing back billing.
Energy consultation responses
Consultation on CMP264 and CMP265 (embedded benefits) minded to decision
Dydd Gwener, 21 Ebrill 2017
Overall, we support Ofgem’s aim to remove the distortion which is currently provided by embedded benefits to sub 100MW generators, and we are pleased that Ofgem has looked to take swift action in the area to protect consumers.
Response to Ofgem’s consultation on Standards of conduct for suppliers in the retail energy market
Dydd Gwener, 24 Mawrth 2017
Citizens Advice responds to Ofgem’s consultation on changes to the Standards of Conduct, including the addition of a Vulnerability Principle
Response to Ofgem’s consultation on their Draft Forward Work Plan 2017-18
Dydd Mawrth, 7 Mawrth 2017
We set out where the Citizens Advice and Ofgem work plans coincide, and how we intend to work together with the regulator over the next year.
Responses to Ofgem’s statutory consultation ‘‘enabling consumers to make informed choices"
Dydd Llun, 6 Mawrth 2017
We generally support Ofgem’s proposed new principles related to sales and marketing.
Response to Ofgem consultation on networks’ Complaints Handling Regulations
Dydd Llun, 13 Chwefror 2017
We outline our reasoning for supporting Ofgem’s suggested change to regulation, whilst raising concerns about the accessibility and quality of networks’ complaints handling procedures.
Citizens Advice Response to BEIS’ Call for evidence on implementing MiData in the energy Sector
Dydd Gwener, 10 Chwefror 2017
Citizens Advice responds to BEIS’ consultation on implementing MiData in the energy sector
Response to Ofgem consultation on Industry Codes Governance
Dydd Gwener, 3 Chwefror 2017
Citizens Advice responds to Ofgem consultation on changes to Industry Codes governance as a result of the CMA enquiry.
Response to Ofgem/BEIS call for evidence on a smart, flexible energy system
Dydd Llun, 16 Ionawr 2017
Citizens Advice responds to the BEIS/Ofgem call for evidence outlining principles and values that should guide transition to smart, flexible energy system
Response to Ofgem consultation on mandatory half-hourly settlement: aims and timetable for reform
Dydd Gwener, 13 Ionawr 2017
We support the approach outlined in the consultation. But we are concerned about the amount of change occurring in the industry at the same time, and potential impact on the data privacy framework for smart meter consumers.
Response to the Hendry Review of Tidal Lagoons
Dydd Iau, 12 Ionawr 2017
Citizens Advice submission on the costs and benefits of tidal power to the Hendry Review of tidal lagoons
Citizens Advice Response to BEIS Consultation on the Early Rollout Obligation
Dydd Mawrth, 20 Rhagfyr 2016
Our response to the Department for Business, Energy and Industrial Strategy consultation on removing the early rollout obligation for SMETS2 smart meters.
Response to Ofgem consultations on DCC activities
Dydd Iau, 5 Ionawr 2017
We set out our views on the DCC’s business case, margin and incentives for activities as part of the next phase of the Switching Programme.
Response to Ofgem consultations on directing suppliers to test consumer engagement measures
Dydd Llun, 28 Tachwedd 2016
We support more testing of consumer engagement measures, but set out the need for consumer safeguards and measures to ensure that all consumers benefit
Response to CMA consultation on the Restricted Meters Order
Dydd Mawrth, 22 Tachwedd 2016
Citizens Advice Response to the DCC’s Consultation on Initial Enrolment Project Feasibility
Dydd Mawrth, 3 Ionawr 2017
Citizens Advice responds to the DCC consultation on the enrollment and adoption of SMETS1 meters
Response to CMA consultation on the Energy Market Investigation (Database) Order
Dydd Gwener, 18 Tachwedd 2016
We suggest a number of areas where the CMA’s draft order to implement a marketing database for disengaged consumers could be improved.
Consultation on the mid-period review of RIIO-T1
Dydd Llun, 17 Hydref 2016
Citizens Advice’s formal response to Ofgem’s review of the RIIO-T1 price control.
Citizens Advice response to the Help to Heat consultation
Dydd Gwener, 7 Hydref 2016
As the statutory energy consumer voice, Citizens Advice welcomes the proposals focus on tackling fuel poverty. The government needs to go further to help consumers in the most need.
Response to CMA consultation on the Prepayment Charge Restriction Order
Dydd Gwener, 11 Tachwedd 2016