Citizens Advice response to Ofgem’s Request to Review SMICoP under SLC 35 & 41 of the Supply Licence - Publication of SMICoP Customer Surveys
Citizens Advice supports Ofgem’s proposed changes to the Smart Metering Installation Code of Practice (SMICOP) to increase transparency of consumer survey responses. Our response covers important considerations around the procedure and context of publication.
Citizens Advice represents the view of the consumer as a member of the SMICOP Board which provides governance of the code. We want to see suppliers to adhere to SMICOP and for consumers to have the data to make informed decisions. We therefore welcome greater transparency of supplier surveys which monitor supplier compliance.
We want the survey information to be presented in a clear and easily accessible format that helps industry, stakeholders and consumers to understand their implications.