Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Fixing the foundations: The need for better targeted support for energy consumers
For many households energy affordability remains a daily concern. With energy debts at record levels and energy prices forecast to remain high in the longer term, better targeted and cost-effective support is needed going forward.
Get Smarter: Ensuring people benefit from Smart Meters
Quantitative research examining consumer experience of and attitudes toward smart meters. Highlights the issues consumers are facing and proposes how to address them and achieve the goals of the smart meter rollout.
Latest blogs
Blog: If people don't trust the energy market, how is it going to help get us to net zero?
Introducing a Consumer Duty in the energy market could ensure net zero changes get off the ground. It would also better protect consumers, and make sure they fully benefit from the new products and services available.
Blog: Are networks living up to the standards?
Energy networks have paid out £84 million in compensation over a four-year period - we've evaluated how networks have performed against their Guaranteed Standards, and how to make sure consumers are compensated when standards aren't met
Blog: Flex fit for the future
To meet Net Zero, UK consumers will need to be increasingly flexible in how they use energy. The time is now to make sure our system of regulations is ready to adapt to this change