Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Building Support: Improving consumers' experiences of energy efficiency schemes
Government energy efficiency schemes can provide life-changing benefits to consumers - but they're being held back by low awareness, varying experiences and a lack of support
Home Stretch: How to make energy efficiency upgrades affordable for all homeowners
Millions of homeowners will need help to make their home more energy efficient. This Citizens Advice report shows how the Government can make this affordable for all homeowners through its Warm Homes Plan.
Frozen in place: Why the Government needs to move quicker to address energy affordability
Energy prices remain high, and households are experiencing record levels of energy debt. The government must introduce targeted bill support to recover living standards for those on low-incomes, and in particular households with children.
Latest blogs
Blog: On a heat network? Citizens Advice can help
Today Citizens Advice launches a brand-new advice service, offering tailored support for heat network consumers
Blog: Bad for business: How poor customer service is holding back the non-domestic energy market
Too many small businesses struggle to resolve problems with their energy supplier - the regulator must work with suppliers to level up complaints handling standards
Blog: Reforming EPCs, as easy as A-G?
Reforms to Energy Performance Certificates must ensure they are meaningful and accurate