Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Debt to society: what the network companies should do with their windfall profits
Citizens Advice has completed a review of the current set of price controls that apply to energy network companies. Despite improvements, companies are significantly outperforming.
Who are the early adopters?
To reach Net Zero many homes will need to install heat pumps. We commissioned research on homeowner attitudes to retrofit measures. This briefing takes a closer look at the data to identify some of the key differences between groups of homeowners.
Footing the bill: How the energy bill protection gap is putting strain on households
The number of people coming to Citizens Advice for help with a billing issue has sharply increased over the last four years, and the consequences of billing issues are frequently more serious. We are urging Ofgem to strengthen protections for consumers.
Latest blogs
Blog: Bad for business: How poor customer service is holding back the non-domestic energy market
Too many small businesses struggle to resolve problems with their energy supplier - the regulator must work with suppliers to level up complaints handling standards
Blog: Reforming EPCs, as easy as A-G?
Reforms to Energy Performance Certificates must ensure they are meaningful and accurate
Blog: Radio Teleswitch Meters — and why they’re on their way out
RTS meters are due to be switched off later this year, but there are still unanswered questions