Utilita customer service
This advice applies to Wales. See advice for See advice for England, See advice for Scotland
You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
Utilita scores for July to September 2024
-
Overall rating
2.7 out of 5
-
Fewer complaints received
1 out of 5
-
Contact waiting time
4 out of 5
-
Customer commitments
3 out of 5
Utilita ranked 13th in the supplier comparison table.
|
Rank
|
Supplier
|
Overall rating
|
Fewer complaints received
|
Contact waiting time
|
Customer commitments
|
|---|---|---|---|---|---|
|
1
|
Utility Warehouse
|
|
3 out of 5 |
4 out of 5 |
3 out of 5 |
|
2
|
E (Gas and Electricity)
|
|
2 out of 5 |
5 out of 5 |
3 out of 5 |
|
3
|
Outfox The Market
|
|
3 out of 5 |
4 out of 5 |
5 out of 5 |
|
13
|
Utilita
|
2.7 out of 5 |
1 out of 5 |
4 out of 5 |
3 out of 5 |
Showing 5 of 4 suppliers
Other scores
-
Customer commitments
-
Vulnerability Commitment
-
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman
-
61.6 per 10,000 customers
-
Average call centre wait time (hours, minutes and seconds)
-
00:01:45
-
Average response time to social media messages (hours, minutes and seconds)
-
N/A
-
Emails responded to within 2 days
-
96.0%
Fuel Mix
The fuel mix is the percentage of energy sources used by this supplier. Utilita uses:
Fossil fuel: 75%
Nuclear: 19%
Renewable: 3%
Other: 4%
Customer service contact details for Utilita
Telephone: 03303 337 442
Email: customerservices@utilita.co.uk
Website: www.utilita.co.uk
Web Chat: Yes
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No
Opening Hours
Monday: 8am-8pm
Tuesday: 8am-8pm
Wednesday: 8am-8pm
Thursday: 8am-8pm
Friday: 8am-8pm
Saturday: 8am-5pm
Sunday: 8am-5pm
Ways to contact
Web Chat: Yes
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No
Payment Information
Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes
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