Utility Warehouse customer service
This advice applies to Wales. See advice for See advice for England, See advice for Scotland
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You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
Utility Warehouse scores for April to June 2024
-
Overall rating
3.4 out of 5
-
Fewer complaints received
2 out of 5
-
Contact waiting time
4 out of 5
-
Customer commitments
3 out of 5
Utility Warehouse ranked 2nd in the supplier comparison table.
|
Rank
|
Supplier
|
Overall rating
|
Fewer complaints received
|
Contact waiting time
|
Customer commitments
|
|---|---|---|---|---|---|
|
1
|
Ecotricity
|
|
3 out of 5 |
4 out of 5 |
3 out of 5 |
|
2
|
Utility Warehouse
|
3.4 out of 5 |
2 out of 5 |
4 out of 5 |
3 out of 5 |
|
3
|
E (Gas and Electricity)
|
|
2 out of 5 |
4 out of 5 |
3 out of 5 |
Showing 5 of 3 suppliers
Other scores
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Customer commitments
-
Vulnerability Commitment
-
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman
-
41.9 per 10,000 customers
-
Average call centre wait time (hours, minutes and seconds)
-
00:01:11
-
Average response time to social media messages (hours, minutes and seconds)
-
N/A
-
Emails responded to within 2 days
-
98.0%
Fuel Mix
The fuel mix is the percentage of energy sources used by this supplier. Utility Warehouse uses:
Fossil fuel: 90%
Nuclear: 1%
Renewable: 7%
Other: 0%
Customer service contact details for Utility Warehouse
Telephone: 0333 7770 777
Email: memberservices@utilitywarehouse.co.uk
Website: www.utilitywarehouse.co.uk
Opening Hours
Monday: 9am - 5.30pm
Tuesday: 9am - 5.30pm
Wednesday: 9am - 5.30pm
Thursday: 9am - 5.30pm
Friday: 9am - 5.30pm
Saturday: 9am - 4.30pm
Sunday: Closed
Ways to contact
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: 0333 003 5643
Payment Information
Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes
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