Octopus Energy customer service
This advice applies to Wales. See advice for See advice for England, See advice for Scotland
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You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
Octopus Energy scores for July to September 2024
-
Overall rating
3.2 out of 5
-
Fewer complaints received
3 out of 5
-
Contact waiting time
3 out of 5
-
Customer commitments
5 out of 5
Octopus Energy ranked 10th in the supplier comparison table.
|
Rank
|
Supplier
|
Overall rating
|
Fewer complaints received
|
Contact waiting time
|
Customer commitments
|
|---|---|---|---|---|---|
|
1
|
Utility Warehouse
|
|
3 out of 5 |
4 out of 5 |
3 out of 5 |
|
2
|
E (Gas and Electricity)
|
|
2 out of 5 |
5 out of 5 |
3 out of 5 |
|
3
|
Outfox The Market
|
|
3 out of 5 |
4 out of 5 |
5 out of 5 |
|
10
|
Octopus Energy
|
3.2 out of 5 |
3 out of 5 |
3 out of 5 |
5 out of 5 |
Showing 5 of 4 suppliers
Other scores
-
Customer commitments
-
Switch Guarantee, Vulnerability Commitment
-
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman
-
27.6 per 10,000 customers
-
Average call centre wait time (hours, minutes and seconds)
-
00:02:44
-
Average response time to social media messages (hours, minutes and seconds)
-
N/A
-
Emails responded to within 2 days
-
79.9%
Fuel Mix
The fuel mix is the percentage of energy sources used by this supplier. Octopus Energy uses:
Fossil fuel: 0%
Nuclear: 0%
Renewable: 100%
Other: 0%
Customer service contact details for Octopus Energy
Telephone: 0808 164 1088
Email: hello@octopus.energy
Website: octopus.energy
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No
SignVideo: Yes
Opening Hours
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-4pm
Saturday: Closed
Sunday: Closed
Ways to contact
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No
Sign video: Yes
Payment Information
Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes
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