E (Gas and Electricity) customer service
This advice applies to Wales. See advice for See advice for England, See advice for Scotland
On this page
You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
E (Gas and Electricity) scores for April to June 2024
-
Overall rating
3.4 out of 5
-
Fewer complaints received
2 out of 5
-
Contact waiting time
4 out of 5
-
Customer commitments
3 out of 5
E (Gas and Electricity) ranked 3rd in the supplier comparison table.
|
Rank
|
Supplier
|
Overall rating
|
Fewer complaints received
|
Contact waiting time
|
Customer commitments
|
|---|---|---|---|---|---|
|
1
|
Ecotricity
|
|
3 out of 5 |
4 out of 5 |
3 out of 5 |
|
2
|
Utility Warehouse
|
|
2 out of 5 |
4 out of 5 |
3 out of 5 |
|
3
|
E (Gas and Electricity)
|
3.4 out of 5 |
2 out of 5 |
4 out of 5 |
3 out of 5 |
Showing 5 of 3 suppliers
Other scores
-
Customer commitments
-
Vulnerability Commitment
-
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman
-
53.8 per 10,000 customers
-
Average call centre wait time (hours, minutes and seconds)
-
00:00:34
-
Average response time to social media messages (hours, minutes and seconds)
-
N/A
-
Emails responded to within 2 days
-
100.0%
Fuel Mix
The fuel mix is the percentage of energy sources used by this supplier. E (Gas and Electricity) uses:
Fossil fuel: 43%
Nuclear: 9%
Renewable: 45%
Other: 4%
Customer service contact details for E (Gas and Electricity)
Telephone: 0333 103 9575
Email: customer.services@e.org
Website: www.e.org
Opening Hours
Monday: 8am - 7pm
Tuesday: 8am - 7pm
Wednesday: 8am - 7pm
Thursday: 8am - 7pm
Friday: 8am - 7pm
Saturday: 9am - 5pm
Sunday: Closed
Ways to contact
Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No
Payment Information
Direct debit: No
Cash or cheque: No
Prepayment: Yes
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