Co-operative Energy customer service

This advice applies to Wales. See advice for See advice for England, See advice for Scotland

You can use our customer service ratings to help you decide which supplier to use.

The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.

Co-operative Energy scores for April to June 2024

  • Overall rating

    3.1 out of 5

  • Fewer complaints received

    2 out of 5

  • Contact waiting time

    3 out of 5

  • Customer commitments

    5 out of 5

Co-operative Energy ranked 8th in the supplier comparison table.

Rank
Supplier
Overall rating
Fewer complaints received
Contact waiting time
Customer commitments
1
Ecotricity

3.8 out of 5

More details

3 out of 5

4 out of 5

3 out of 5

2
Utility Warehouse

3.4 out of 5

More details

2 out of 5

4 out of 5

3 out of 5

3
E (Gas and Electricity)

3.4 out of 5

More details

2 out of 5

4 out of 5

3 out of 5

8
Co-operative Energy

3.1 out of 5

2 out of 5

3 out of 5

5 out of 5

Showing 5 of 4 suppliers

Other scores

Customer commitments

Switch Guarantee, Vulnerability Commitment

Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman

31.1 per 10,000 customers

Average call centre wait time (hours, minutes and seconds)

00:02:36

Average response time to social media messages (hours, minutes and seconds)

N/A

Emails responded to within 2 days

81.4%

Fuel Mix

The fuel mix is the percentage of energy sources used by this supplier. Co-operative Energy uses:

  • Fossil fuel: 0%

  • Nuclear: 0%

  • Renewable: 100%

  • Other: 0%

Customer service contact details for Co-operative Energy

Telephone: 0808 164 1088
Email: coop@octopus.energy
Website: octopus.energy/co-op

Opening Hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 4pm
Saturday: Closed
Sunday: Closed

Ways to contact

Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No

Payment Information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

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