Our Consumer research

Exploring the loyalty penalty in the broadband market

11 April 2017

Consultation: Citizens Advice consumer work plan 2017/18

26 January 2017

Against the clock: why more time isn't the answer for consumers

25 November 2016

Consumer detriment: counting the cost of consumer problems

23 September 2016

Fairness and Flexibility: making personal data work for everyone

26 July 2016

Understanding consumer experiences of complaint handling

21 July 2016

Citizens Advice consumer advocacy: What we did in 2015-16

30 June 2016

Applying behavioural insights to regulated markets

25 May 2016

Locked In: Consumer issues with subscription traps

8 March 2016

Last in line: An assessment of consumer protection in the event of retailer insolvency

21 December 2015

Survey

Please fill in our survey to give your feedback on our policy pages. Your responses will help us continue to improve how we present policy research and data on our website.