Welfare and benefits forms the largest area of advice we deliver at Citizens Advice. This gives us some of the clearest insights into the way in which the system works and the challenges it poses.
Our research is focused on using our data and expertise to make the case for a system which is more responsive to the needs and circumstances of its users. This includes helping policymakers understand the impact of changes, working for better service design and highlighting the importance of robust advice and support.
Find out about all our welfare policy work.
Dydd Mawrth, 31 Hydref 2023
Our response to the Department for Work and Pensions’ consultation on proposed changes to the Work Capability Assessment
Dydd Iau, 13 Ionawr 2022
Support with childcare costs is available under UC but these costs have to be paid upfront and reclaimed. 100s of 1000s of families simply can’t afford this.
Dydd Gwener, 5 Tachwedd 2021
Our response to the House of Commons Work and Pensions Select Committee inquiry on health assessments for benefits.
Dydd Gwener, 20 Awst 2021
As part of a campaign to end NRPF, Citizens Advice has launched a survey with Savanta ComRes - an independent research company - to find out about people’s experiences of having an NRPF condition attached to their visa.
Dydd Iau, 14 Ionawr 2021
Our formal submission to the 2021 Budget, setting out the case for maintaining the uplift to Universal Credit.
Dydd Gwener, 7 Awst 2020
Citizens Advice response to the Work and Pensions Committee inquiry on DWP's preparations for changes in the world of work. Highlights disproportionate impact of the economic crisis on different parts of population, such as young people and migrants.
Dydd Gwener, 7 Awst 2020
Citizens Advice response to the House of Commons Work and Pensions Select Committee Work and Pensions Committee inquiry on DWP's response to the coronavirus outbreak highlighting barriers to access during lockdown.
Dydd Gwener, 7 Awst 2020
Citizens Advice response to the House of Commons Work and Pensions Select Committee inquiry on Universal Credit the wait for a first payment. Includes evidence of people experiencing hardship during the wait for first payment.
Dydd Gwener, 7 Awst 2020
Citizens Advice response to House of Lords Economic Affairs Committee February 2020 inquiry into how well Universal Credit was meeting its original aims.
Dydd Gwener, 7 Mehefin 2019
Citizens Advice’s evidence on the effect of the National Living Wage
Dydd Gwener, 3 Mai 2019
Our response to the Social Security Advisory Committee’s call for evidence on the Claimant Commitment within Universal Credit
Dydd Mercher, 1 Mai 2019
Citizens Advice’s evidence and recommendations on supporting claimants on Universal Credit to progress in work.
Dydd Mawrth, 19 Chwefror 2019
Disparity between claimants who will transfer on to UC through managed migration & people who will ‘naturally migrate’ following a change in circumstances.
Dydd Gwener, 21 Rhagfyr 2018
The role of the welfare safety net in the UK
Dydd Iau, 22 Tachwedd 2018
Our response to a request from the Work and Pensions Select Committee seeking views on the changes announced to Universal Credit in the 2018 Budget.
Dydd Iau, 25 Hydref 2018
Key challenges for claimants regarding the provision of support for childcare costs under Universal Credit
Dydd Mercher, 11 Gorffennaf 2018
Our response to the Work and Pensions Select Committee inquiry into the Disability Employment Gap
Dydd Llun, 9 Gorffennaf 2018
Our response to the Public Accounts Committee inquiry into Universal Credit
Dydd Mawrth, 15 Mai 2018
Our response the the Work and Pensions Select Committee inquiry into benefit sanctions.
Dydd Mercher, 24 Ionawr 2018
Our response to the Work and Pensions Select Committee inquiry into Universal Credit rollout
