Welfare policy research, surveys and consultation responses
Welfare and benefits forms the largest area of advice we deliver at Citizens Advice. This gives us some of the clearest insights into the way in which the system works and the challenges it poses.
Our research is focused on using our data and expertise to make the case for a system which is more responsive to the needs and circumstances of its users. This includes helping policymakers understand the impact of changes, working for better service design and highlighting the importance of robust advice and support.
Find out about all our welfare policy work.
Policy research
- The Impact of Freezing the Local Housing Allowance
- Benefits must rise in line with inflation at the 2023 Autumn Statement
- Playing Catch-Up: The impact of delayed health assessments for Personal Independence Payment
- The sanctions spiral: The unequal impact and hardship caused by sanctions in Universal Credit
- The welfare debt trap: Adjusting the level and priority of deductions from benefits to prevent hardship
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Surveys and consultation responses
- Citizens Advice response to the consultation on proposed changes to the activities and descriptors of the Work Capability Assessment
- Citizens Advice response to the Work and Pensions Select Committee inquiry on Universal Credit and childcare costs
- Citizens Advice response to the House of Commons Work and Pensions Select Committee inquiry on health assessments for benefits
- Survey to understand the experiences of people with No Recourse to Public Funds (NRPF)
- Budget 2021 representation from Citizens Advice on the Universal Credit Uplift
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