Parcels league table 2022

Parcels league table 2022 [ 1.5 mb]

This year’s league table shows that consumers continue to be placed at the sharp end of problems in the parcels market, with none of the companies scoring above a 3 out of 5. 

The parcels market regulator, Ofcom, recently reviewed its regulation of the parcels market. It announced improvements for disabled people and people needing to complain. These regulatory changes may lead to more positive outcomes in meeting disabled consumers’ needs and complaints handling. 

But our latest league table shows that consumers continue to experience problems at an unacceptably high rate. 

Further action from the regulator is likely needed to prevent problems occuring in the first place. 

The top five delivery companies by parcel volume were measured against four criteria like customer service, delivery problems and accessibility and rated out of five stars. We used data from Citizens Advice Consumer Service, consumer polling and social media complaints. Click here [ 66 kb] for a complete methodology.