Citizens Advice response to Ofcom’s consultation: Review of postal regulation

Citizens Advice response to Ofcom’s consultation: Review of postal regulation [ 1.2 mb]

As the statutory advocate for postal consumers, we have highlighted the importance of postal services and the range of issues facing the market. But Ofcom’s approach has remained hands-off and reactive compared to its work in other sectors.

As we enter a new review period in the midst of a changing postal market and growing cost of living crisis, it is time for Ofcom to reshape its regulatory approach. Ofcom should take the chance to be more proactive and agile, working to prevent harm to consumers rather than waiting to intervene when problems are entrenched.

Ofcom should use this review to focus on ensuring positive outcomes for consumers, as it works to make sure the postal market is universal, affordable, consistent and fair for post users.