Setting out principles for a future energy market

Setting out principles for a future energy market [ 500 kb]

Net zero carbon targets and digital innovations are certain to change the energy market. While some of these changes may be a while away, many of the  conversations that will enable them are happening right now across government, regulators, industry and other organisations.

Over the last 2 years, Citizens Advice has completed a programme of research in relation to the future energy market. We have explored consumer perceptions of market models and protections, identified accessibility barriers, completed legal and market analysis, tested consumer comprehension of new technologies and services and used our existing knowledge of the energy market to produce a set of reports and recommendations to support work in this area.

This document sets out our vision for what a future energy market should look and feel like for energy consumers. It summarises many themes emerging from the research we have undertaken so far and sets a goal for an inclusive and accessible energy market by design.