Citizens Advice response to BEIS’s consultation on delivering a smart and secure electricity system
We welcome the government’s proposals to legislate for powers to introduce regulations for organisations with a role in load control, but in the next stages of consultation we need to see a sharper focus on the powerful role of consumers in this market. To reach a mass market, industry depends on consumers feeling confident and being able to participate. We’d like to challenge the government to be more ambitious in two broad areas: improving consumer confidence and removing barriers.