Response to Digital Regulation Cooperation Forum Workplan 2023-2024 Call for Input

Response to Digital Regulation Cooperation Forum Workplan 2023-2024 Call for Input [ 120 kb]

Citizens Advice welcomes the opportunity to respond to the Digital Regulation Cooperation Forum’s call for input in their workplan. Understanding and addressing the impact which changes in digital technology are having on consumer markets is a priority for Citizens Advice. These are often thought of as problems of the future, which it is prudent to get ahead of but we're seeing their impact right now. 

Our response sets out two areas which we think are central to ensuring regulation keeps pace with technology and consumers are protected: Online Choice Architecture and Discriminatory Pricing. These issues are not only essential to address in their own right, but impacts such as higher bills for certain customers with protected characteristics, reduced control over spending and, ultimately, overspending interact in important ways with the cost of living crisis. These are timely issues which we hope the DRCF can play an important role in addressing.