Information for energy companies
Find our good practice guides and information about the supplier star rating.
Citizens Advice publishes Good Practice Guides aimed at energy companies
- Good Practice Guide: How energy companies can support people who are struggling this winter
- Good practice guide: Supporting people in energy debt
- Risks to consider and examples of good practice for energy suppliers and networks to support consumers affected by Covid-19
- How we monitor energy suppliers
- Supplier of Last Resort - good practice guide (updated)
- Citizens Advice hosts its first energy hack day
- Supplier of Last Resort - good practice guide
- Good Practice Guide - Recovering energy debt from the smallest businesses
- Good practice guide: Holistic support for energy consumers who self-disconnect from their prepayment meter
- Staying Connected: how energy suppliers can help and support prepayment customers who self-disconnec
- Good practice guide - supporting customers with restricted meters
- Good practice guide: how energy suppliers can signpost and refer vulnerable consumers to the right source of help
- Addressing Fuel Debt
- Supporting energy customers as bills rise: A good practice guide for Winter
Information about the supplier star rating
- Energy supplier rating - decision document on new customer service metrics and other updates
- Energy supplier rating - decision document on a rating for smaller supplier performance
- Energy supplier rating – consultation on a rating for smaller supplier performance
- Energy supplier rating review
- Domestic complaints handling performance
- Consultation on changes to the Citizens Advice energy supplier rating
- Improving energy supplier performance information - energy supplier comparison tool, consultation decision document
- Improving energy supplier performance information - energy supplier comparison tool consultation - closed
- Final proposals for non-domestic supplier complaint handling performance