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SSE mis-selling outrageous

3 Ebrill 2013

Citizens Advice responds to SSE’s £10.5 million fine from Ofgem for mis-selling.

Citizens Advice Chief Executive Gillian Guy said:

“It is outrageous that SSE customers were misled by staff including being switched onto more expensive deals when they expected to save money.

“At a time when budgets are tight and every penny counts people need to know they can rely on businesses to be honest with them in order to get the best deal.

“It’s right that Ofgem has imposed such a serious fine. We urge anyone who thinks they have been mis-sold an energy contract by SSE to claim their money back through its compensation fund.”

If you think you have been mis-sold an energy contract by SSE you can call the fund’s dedicated line on 0845 0707 388.

You can get advice about problems with your energy bills or supplier from the Citizens Advice consumer service 08454 04 05 06, from your local CAB or online at www.adviceguide.org.uk

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.