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Sophisticated personal shopping services for energy customers could help identify the cheapest deals

10 Mawrth 2014

As Government announces plans to introduce QR Codes on energy bills to help encourage switching, Citizens Advice highlights how a personal shopping service using accurate customer data could help households keep costs down.

Citizens Advice Chief Executive Gillian Guy said:

“With rising energy prices outstripping increases in earnings, it’s vital that people don't pay over the odds to heat their homes or keep the lights on. Making it easier to find and switch to a better deal is key to keeping costs down. New ways to make switching happen are good for consumers and all customers need to be able to benefit including those on pre-payment meters.

“Data is fundamental to making sure people get the best deal on their energy. Directly sharing information about energy use with switching services could help people get the cheapest tariff for them based on accurate information. It would also pave the way for more inventive ways to help consumers get a good deal.

“Citizens Advice would like to see a personal shopping service which finds customers the best deal for them based on how much gas and electricity they use. Customers could ask switching sites to regularly review tariffs and move them when an even better deal comes up.”

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.