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Price rise announcement “a bitter blow for loyal EDF customers”, says Citizens Advice

5 Gorffennaf 2018

Citizens Advice has responded to EDF Energy’s announcement that it is raising the price of its Standard Variable Tariff (SVT) by 6%. This follows a previous price rise of 1.4% announced in April.

Gillian Guy, Chief Executive at Citizens Advice, said:

“This price rise is a bitter blow for loyal EDF Energy customers, who will be dismayed to hear their bills are going up yet again.

“Anyone would struggle to afford two price hikes in three months. But groups including the elderly, people on low incomes and those with disabilities will be particularly hard hit as they are least likely to switch supplier.

“While the government’s proposed price cap should protect customers from the worst of these tariffs, anyone who isn’t happy with their energy company should think about switching tariff or supplier.”

Citizens Advice energy price comparison tool

Citizens Advice provides an independent comparison of energy tariffs, alongside a customer service star rating, at energycompare.citizensadvice.org.uk.

Notes to editors

  1. Citizens Advice has a statutory role as the consumer advocate for energy consumers across the UK
  2. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  3. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  4. To get advice online or find your local Citizens Advice in England and Wales, visit citizensadvice.org.uk
  5. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  6. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  7. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.