Heat and Buildings Strategy is welcome but there’s a ‘key piece missing’, says Citizens Advice

In its role as the consumer watchdog for the energy market, Citizens Advice comments on the government’s Heat and Buildings Strategy published today.

Dame Clare Moriarty, Chief Executive of Citizens Advice, said: 

“Soaring energy prices are forcing people to make desperate choices this winter when it comes to paying for essential bills and food. The situation has highlighted the urgent need for all our homes to be more energy efficient.

“This strategy is a welcome step, but there is a key piece missing - simplifying protections for consumers who will need to make major, potentially complicated, changes to their homes. It’s vital the government moves forward with plans to provide the information, support and protections people need to to make these changes. 

“The boiler upgrade grant will make a big difference and should help bring down upfront costs for heat pumps. But making changes to homes can be complex and the scale of change needed won’t be achieved without more support. Homeowners, who will bear the cost of home improvements, must have a range of ways to pay for any changes including through mortgage lenders and other low-cost finance offers.” 

Notes to editors

1. Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
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