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Claims firm checker will help people avoid unscrupulous companies

7 Mehefin 2013

More can be done to protect consumers from claims management companies says Citizens Advice as the Ministry of Justice launches an online tool for consumers to check if claims firms are subject to investigation.

Citizens Advice Chief Executive Gillian Guy said:

“Predatory claims management companies are ripping off people by not being clear about how much their services cost and charge up-front fees without gaining any compensation.  You can’t switch on a TV or radio without hearing about a claims firm, so it is good the Ministry of Justice is helping consumers identify the firms who are under investigation.  But people could be further protected if the regulator banned firms from cold calling, made sure fees are in proportion to the compensation gained and end up-front fees.

“You don’t have to use a claims management company to make a claim for mis-sold Payment Protection Insurance.  You can do it for free by going direct to your bank, that way you get to keep all of the compensation gained.”

Citizens Advice has online advice to help you make a claim for mis-sold PPI including a template letter you can use to send to your bank.

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.