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Citizens Advice welcomed today's announcement by Ofgem

21 Mawrth 2011

Chief Executive Gillian Guy said:

“We welcome moves announced by Ofgem today to radically simplify energy tariffs so that consumers can not only compare prices more easily between basic tariffs but the changes will make it easier for consumers to compare all tariffs, and end 'inertia' lock-ins. We hope the energy companies will accept these measures and work to improve the way information is given to consumers.

“Last year we gave consumers advice on over 105,000 fuel debt problems and 43,000 non-debt issues relating to utility companies. At this time customers on the lowest incomes need all the support they can get to avoid paying higher than necessary prices and we hope that Ofgem's initiative will particularly benefit people on the lowest incomes.

“We are concerned that Ofgem finds the companies have been too quick to raise prices - meaning that consumers have paid more than is strictly justified. We would urge both Ofgem and the companies to ensure that any company gains from overcharging is returned promptly to consumers.”

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.