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Citizens Advice: Universal Credit doesn’t always fit with the reality of people’s lives

29 Medi 2020

Citizens Advice has responded to a report from Human Rights Watch on the use of algorithms within Universal Credit.

Dame Gillian Guy, Chief Executive of Citizens Advice, said: “Universal Credit has been a lifeline for millions in this crisis, but it doesn’t always fit with the reality of people’s lives.

“Those in irregular work can find themselves struggling to budget from month to month, while new claimants risk facing hardship or debt while they wait for a first payment.

“With the potential for a fresh avalanche of job losses this winter, it’s critical the government further strengthens the safety net. That means turning advance payments into grants to help people weather the five-week wait and ensuring the system can respond flexibly to people’s circumstances.”

Notes to editors

  1. Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
  2. Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
  3. The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
  4. Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
  5. Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  6. To get advice online or find your local Citizens Advice, visit citizensadvice.org.uk
  7. For consumer advice, call the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 to talk in Welsh.
  8. We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
  9. Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.