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Citizens Advice response to BEIS Select Committee report on the energy market

26 Gorffennaf 2022

Responding to a BEIS Select Committee report on the energy market, Gillian Cooper, Head of Energy Policy at Citizens Advice, said:

“Today’s report underlines what we already know: customers are picking up the tab for chaos in the energy market.

“Citizens Advice repeatedly sounded the alarm on Ofgem’s failures which contributed to this mess, and we’re glad to see they’ve beefed up their rules in response.

“With huge hikes to bills expected this autumn, the government needs to be ready to act again. It must also overhaul the process for managing supplier failures so families are better protected in the future.

“Ofgem in turn needs to hold energy companies to account so people aren’t being chased by debt collectors or pushed onto prepayment meters when they can’t keep up with bills.

“In the longer term, the best way the government can protect people from high energy prices is to invest in making homes more energy efficient.”

Notes to editors

  1. Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
  2. Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
  3. The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
  4. Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
  5. Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  6. To get advice online or find your local Citizens Advice, visit citizensadvice.org.uk
  7. For consumer advice, call the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 to talk in Welsh.
  8. We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
  9. Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.