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Citizens Advice responds to Ofcom’s proposals to make switching telecoms easier

10 Chwefror 2012

Gillian Guy, Chief Executive at national charity Citizens Advice said: "Broadband and telephone customers need a simple and more reliable way to switch to a better deal. Suppliers should be upfront about whether there are any implications for switching - like a cancellation fee etc. So we’re pleased that Ofcom is taking steps to make that happen.  

"More and more people buy their broadband as part of a package (with phone and TV channels). So it is important there is a consistent way of switching so that when a customer changes supplier it is easy to switch all products."

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit citizensadvice.org.uk. You can also get advice online at adviceguide.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.