Social tariff now essential in era of high energy bills
Dydd Mercher, 8 Mawrth 2023
Citizens Advice is calling on the government to put in place long-term policies to support people struggling in what could be a decade of high energy bills.
Citizens Advice responds to Royal Mail raising stamp prices
Dydd Gwener, 3 Mawrth 2023
The charity warns that these record-breaking prices couldn’t be coming at a worse time for consumers, who’ll now be paying 64% more for a 1st class stamp than five years ago.
Hidden debt scandal - how profit-making firms and unsuitable ‘solutions’ leave people in deeper financial trouble
Dydd Mawrth, 28 Chwefror 2023
People in deep financial trouble are being misled by profit-making firms into unsuitable debt solutions which are often leaving them worse off.
Citizens Advice responds to Ofgem’s outline of its next steps on forced Prepayment Meter (PPM) installations
Dydd Mawrth, 21 Chwefror 2023
Citizens Advice responds to Ofgem's outline of its next steps on forced Prepayment Meter (PPM) installations.
More than one and a half million children in England live in cold, damp or mouldy private rented homes, Citizens Advice reveals
Dydd Mawrth, 21 Chwefror 2023
Shocking new research from Citizens Advice shows 1.6 million children currently live in privately rented homes with damp, mould or excessive cold.
Citizens Advice responds to Buy Now Pay Later consultation
Dydd Mawrth, 14 Chwefror 2023
Matthew Upton, Director of Policy at Citizens Advice responds to the Buy Now Pay Later consultation.
Citizens Advice responds to Department for Energy Security and Net Zero announcement on forced prepayment meter installations
Dydd Gwener, 10 Chwefror 2023
The charity says it should never have taken this long to end this practice and urges suppliers to conduct a thorough review of prepayment meter customers.
Citizens Advice responds to Ofcom review of inflation-linked telecoms price rises
Dydd Iau, 9 Chwefror 2023
Ofcom is right to shine a light on this practice, but consumers need rapid action before inflation-busting price hikes kick in this April.
Citizens Advice responds to Ofgem statement on forced prepayment meter installations
Dydd Gwener, 3 Chwefror 2023
Following Ofgem's statement on forced prepayment meter installations, Citizens Advice issued this response
Citizens Advice responds to The Times investigation on forced prepayment meter installations
Dydd Iau, 2 Chwefror 2023
The charity responds to the investigation looking at the realities for people who pay for their energy through a prepayment meter
Royal Mail letter delays blight Christmas for third year running
Dydd Gwener, 27 Ionawr 2023
New research estimates 31 million people (60% of UK adults) were hit by letter delays this Christmas
Citizens Advice responds to the Business Secretary’s warning for energy suppliers to end mistreatment of customers
Dydd Sul, 22 Ionawr 2023
The charity welcomes the government’s call for energy suppliers to stop forcing people onto prepayment meters, but says further action must be brought in for people already using them
More than 150,000 people needed help with crisis support for the first time in 2022, says Citizens Advice
Dydd Iau, 19 Ionawr 2023
A record number of people were in need of crisis support during 2022, new data shows.
Millions left in the cold and dark as someone on a prepayment meter cut off every 10 seconds, reveals Citizens Advice
Dydd Iau, 12 Ionawr 2023
New analysis from the charity reveals the stark reality for people who pay for their energy through a prepayment meter
A third of UK adults just £20 away from falling into crisis, warns Citizens Advice
Dydd Llun, 2 Ionawr 2023
New analysis from Citizens Advice has revealed the stark reality of people’s finances as a third of UK adults just £20 away from falling into crisis.
Citizens Advice responds to Ofcom's investigation into Royal Mail’s 2021/22 delivery performance
Dydd Gwener, 2 Rhagfyr 2022
Citizens Advice has responded to Ofcom's investigation into Royal Mail’s 2021/22 delivery performance.
Citizens Advice responds to Ofcom's enforcement programme into telecoms price rises
Dydd Iau, 1 Rhagfyr 2022
Ofcom should rightly ensure people know what prices they’re signing up to. But as we all pull together in this cost-of-living crisis, what we really need to see is telecoms firms cancelling mid-contract price rises altogether.
Half a billion pounds spent on subscriptions that rolled over without people realising during the cost-of-living crisis
Dydd Iau, 1 Rhagfyr 2022
Half a billion pounds has been spent on subscriptions that auto-renewed without people realising in the last year, according to new research from Citizens Advice.
"Network profits will still be too high" - Citizens Advice responds to final decisions for RIIO-ED2
Dydd Mercher, 30 Tachwedd 2022
Citizens Advice responds to Ofgem’s final decisions for the next electricity distribution price control (known as RIIO-ED2)
Citizens Advice shares advice on spotting the signs of gambling harm during the FIFA World Cup
Dydd Mawrth, 29 Tachwedd 2022
Citizens Advice has released guidance to help spot the signs of gambling harm during the FIFA World Cup. The advice comes as the two home nations, England and Wales, prepare to take each other on in their final group match in Qatar later this evening.