Getting a job reference

You'll usually need a reference from your old employer when you're looking for a new job.

If your employer gives you a reference, they can make it as short as they like. A lot of references only say what your job title was and when you worked there.

The reference has to be accurate. Your employer can’t say anything that’s not true.

They also have to be fair when they decide what to put in the reference. For example, they can’t say you were investigated for stealing if the investigation decided you hadn’t done it.

Getting a job without a reference from your employer

If you think your employer will give you a bad reference or won’t give you one at all, you could ask someone else to give you a reference instead.

Look for jobs that don’t need a reference from your most recent manager. Some jobs accept references from other people you’ve worked with - like a different manager or someone you’ve worked for before.

Try to choose someone you’ve worked with recently. It also helps if they have a senior position in the company. Check with them first to make sure they’ll give you a good reference.

The new employer might ask why you’re not giving your old employer’s details. Think about how you’ll explain this to them.

You’ll need to give a reference from your old employer if a job application asks for it - but you might be able to give a reference from the other person as well.

Getting a reference from your old employer

Your employer doesn't usually have to give you a reference unless:

• your contract says they will

• you have written proof they’ve agreed to give you a reference - like an email

Some regulators also say employers have to give references, for example the Financial Conduct Authority.

If your old employer doesn’t want to give you a reference, you could ask them just to give a short one - known as a ‘basic reference’. For example, they could confirm when you worked for them and what your job title was. A lot of employers only give basic references, so your new employer won’t think it’s unusual.

You might be able to speak to someone else if you don’t want to contact your manager directly - for example an HR department or another manager.

If you think you've had a bad reference

It's worth asking either your new or old employer to see a copy of your reference. They don't have to give you a copy of it but they might choose to. If they give you a copy, you can check what your old employer has said and ask them to change it if it’s not true.

Don't wait to see your reference before you apply for other jobs - it might take a while to get it.

Asking your old employer to give a good reference next time

Think about if you can ask your old employer to give a better reference in future. You might be able to speak to someone else if you don’t want to contact your manager directly - for example an HR department or another manager.

Explain what the problem is and how you’d like them to help. Be as specific as you can and focus on the facts rather than how you feel.

For example, if you’ve lost a job offer because your old employer gave a bad reference, you could:

• tell your old employer you were offered a job but it was withdrawn because of the reference

• ask them to review the reference to make sure it was fair and accurate

• ask them to confirm they’ll give a fair reference in future

Taking action against your previous employer

If you’ve lost out on a job because your employer gave you an unfair reference, you might be able to take them to court.

Going to court can take a long time, and you might not win your case. For many people, it’s quicker to look for another job or ask someone else to give a reference instead.

Your nearest Citizens Advice can help you decide if it’s worth taking your employer to court.