Talk to us by video call about applying for Universal Credit

Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. They can help you:

• work out if you can get Universal Credit

• fill in the Universal Credit application 

• prepare for your first Jobcentre appointment 

• check your first payment is correct

If you’re already getting Universal Credit, you can:

• read our advice on Universal Credit

• talk to a benefits adviser

If you need help with something that’s not Universal Credit, you can: 

• search our advice pages

• talk to an adviser

At the moment we’re testing video advice in English. If you need advice in another language, find out how else to contact us about claiming Universal Credit.

Getting ready for your video call 

When you join the video call we'll place you in an online waiting room. When an adviser is available, we’ll connect them to you. 

Before you join the waiting room make sure you:

• have documents about your problem with you - you won’t be able to share your screen with the adviser

• are somewhere quiet and private 

• understand that the adviser will see you and your background

• are connected to the internet

• understand your data costs - if you have limited data, use your home WiFi or a secure WiFi connection somewhere else

After your video call, you’ll get a short survey on your screen. Please take 2 minutes to fill it in so we can make our video call service better.

Join the video call waiting room

Read our privacy policy

Find out how we store and use your personal information when you contact us.