Final proposals for non-domestic supplier complaint handling performance
21 April 2016
Consultation on publishing non-domestic energy supplier complaints handling performance data.
Energy policy research
We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
Micro-business contracts factsheet
01 April 2016
Factsheet to make it easier for customers to compare prices and find a better deal for their energy at the end of a fixed-term contract.
August 2015 omnibus survey of micro-businesses
01 April 2016
Research into the views of micro-businesses on the CMA's remedies.
Priorities in the non-domestic energy market
01 April 2016
Our priorities in the non-domestic energy market
How the Citizens Advice service monitors energy company performance
29 March 2016
Explaining the process of our analytical and compliance work
District Heating Networks: analysis of information request, January 2016
20 January 2016
Information request on district heat networks shows that more needs to be done to inform and protect consumers that rely on heat networks to heat their homes.
Summary report on energy suppliers’ communication with consumers regarding smart meter data
12 January 2017
Analysis of an information request on smart meter data
Generating value?
12 November 2015
Reducing the cost to consumers of low carbon generation deployment policy.
Beginning to see the light
10 August 2015
Why we need greater transparency in the RIIO model of energy network regulation, and how to deliver it
Vulnerable consumers and the smart meter rollout
29 July 2015
Analysis of information request, Spring 2015
Policy briefing: EU energy label
13 July 2015
Policy briefing: Home energy
13 July 2015
Policy briefing: Energy performance certificates
13 July 2015
Policy briefing: Smart appliances
13 July 2015
Data sharing to target fuel poverty
10 July 2015
Final report on research conducted for Citizens Advice by NatCen Social Research and the Centre for Sustainable Energy
Staying FiT
22 June 2015
Learning from consumer experience of solar PV systems to inform the development of low-carbon policies