Our work

Policy research

Our policy research combines insights into the problems that people experience with analysis of wider social and economic trends, and set out new ideas to improve policy and delivery for all.

Our consumer work

• Our consumer service
• Consumer education
• Consumer empowerment
• Consumer policy areas
• Supplier performance
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Our campaigns

• Our campaign successes
• Briefings for Parliamentarians
• Policy Campaigns
• Awareness Raising Campaigns

Annual reports

• Citizens Advice annual report 2020/21 [ 1.6 mb]
• Citizens Advice annual report 2019/20 [ 2.7 mb]
• Citizens Advice annual report 2018/19 [ 1.4 mb]
• Citizens Advice annual report 2017/18 [ 0.82 mb]
• Citizens Advice annual report 2016/17 [ 2.2 mb]
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Advice trends

• Advice trends
• Consumer advice trends

Our prevention work

• Action on Gambling Harm
• Consumer education
• Financial Skills for Life
• Our education resources

Advice partnerships

• About our partnerships
• Pension Wise
• Money advice services
• Prisons and probation services
• VCSE Health and Wellbeing Alliance
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