Provisional order on Iresa an “important intervention”, says Citizens Advice

Citizens Advice has responded to Ofgem’s announcement that it has placed a provisional order on Iresa for the supplier's continued customer service failings.

Citizens Advice Chief Executive, Gillian Guy, said:

“Ofgem has made a very important intervention by confirming a provisional order on Iresa. We welcome this effort to prevent further problems for the supplier’s customers.

“As the watchdog for energy consumers, Citizens Advice formally referred Iresa to Ofgem last November for its consistently poor customer service. Iresa must now take steps to drastically improve its customer service and fix the problems experienced by its customers.

“But while this is a positive step, Ofgem also needs to go further. The regulator should tighten up its licensing regime so they can prevent poorly prepared suppliers from entering the market in the first place.”

Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website .

  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.

  3. To get advice online or find your local Citizens Advice in England and Wales, visit citizensadvice.org.uk

  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.

  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication  Advice trends .

  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.