Network charging review should bring “more level playing field”, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s network charging consultation.

Gillian Cooper, Head of Energy Policy, said:

“Today’s announcement should result in a more level playing field when it comes to electricity network charges. Large industry will pay a fairer share, while most people should ultimately benefit from lower costs.

“There are major changes in the way we use energy on the way, including the development of electric vehicles and smart products and services. This review and others are essential to developing a fairer energy system that is fit for the future”.

Notes to editors

  1. Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.

  2. Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.

  3. The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.

  4. Citizens Advice offers Pension Wise services at 500 locations in England and Wales.

  5. Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.

  6. To get advice online or find your local Citizens Advice, visit citizensadvice.org.uk

  7. For consumer advice, call the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 to talk in Welsh.

  8. We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.

  9. Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.