Competition in the mail market needs to deliver for consumers
Citizens Advice says consumers need to see the benefits of a competitive mail market as Royal Mail posts results showing a two per cent growth in revenue and higher operating profits.
Citizens Advice Chief Executive Gillian Guy said:
“Competition in the mail market needs to deliver for consumers. Competition should make sure consumers are getting what they need – which is a range of choices about parcel deliveries, mail delivered on time, any problems are sorted out quickly and good customer service.
“Royal Mail’s results are expected and welcome. Consumers need Ofcom and government to make sure that competition and regulation focus on what customers need and that consumers get a decent service, whoever provides it.”
Notes to editors:
The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website .
The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
To find your local bureau in England and Wales, visit citizensadvice.org.uk . You can also get advice online at adviceguide.org.uk
You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014 service statistics see our quarterly publication Advice trends
Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.