CMA probe into high funeral costs encouraging, Citizens Advice says
Citizens Advice has responded to the Competition and Markets Authority announcement that it is to launch a major probe into the costs of funerals.
Gillian Guy, Chief Executive of Citizens Advice, said:
“People organising a funeral are being exploited at one of the most emotional and stressful times in their lives.
“Huge upfront costs and unclear fees are far too common, with thousands of pounds of ‘extras’ regularly added to bills.
“We help thousands of people each year who struggle to work out over-complicated fees or who simply cannot afford the cost.
“It’s encouraging to see the CMA taking action in markets where it sees evidence of consumers being ripped off on a massive scale.”
Notes to editors
Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
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