Citizens Advice responds to the energy price guarantee announcement

Morgan Wild, Head of Policy at Citizens Advice, said:

“The government’s decision to double back on previous promises to help people with energy costs means millions now face huge amounts of uncertainty.

“The cost-of-living crisis will extend far beyond April and people mustn’t be saddled with bills they cannot afford. Any changes the government makes must, as a minimum, prioritise households on low incomes and benefits - a group which is already at crisis point.

“The government needs to get support for energy bills right in the long term and, crucially, this must include helping people to make their homes more energy efficient.”

Notes to editors

  1. Citizens Advice is made up of the national charity Citizens Advice; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.

  2. Our network of charities offers impartial advice online, over the phone, and in person, for free.

  3. We helped 2.4 million people face to face, over the phone, by email and webchat in 2020-21. And we had 40 million visits to our website. For full service statistics see our monthly publication Advice trends.

  4. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,600 service outlets across England and Wales.

  5. You can get consumer advice from the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 for Welsh language speakers.