Citizens Advice responds to the ECO+ scheme and expansion of the Help for Households campaign

Gillian Cooper, Head of Energy Policy for Citizens Advice, said:

“Additional funding for energy efficiency measures is welcome. People also need clear, consistent advice on how to safely reduce their energy use. We look forward to seeing how the government will ensure everyone has the information they need to do this.

“But this is only part of the solution to the financial pressures people are facing.  Some we’re helping are making desperate choices to keep bills down - like turning the heating off despite having a health condition which means they need to keep warm. 

“An energy saving campaign has to go hand-in-hand with continued financial support for people at the sharp end of this crisis.”

Notes to editors

  1. Citizens Advice is made up of the national charity Citizens Advice; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.

  2. Our network of charities offers impartial advice online, over the phone, and in person, for free.

  3. Citizens Advice helped 2.55 million people face to face, over the phone, by email and webchat in 2021-22. And we had 40.6 million visits to our website. For full service statistics see our monthly publication Advice trends.

  4. Citizens Advice service staff are supported by more than 18,500 trained volunteers, working at over 2,500 service outlets across England and Wales.

  5. You can get consumer advice from the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 for Welsh language speakers.